Frequently asked questions
Straight answers to the questions building owners and managers ask us most. Don't see yours? Call (718) 234-8600 or send us a message.
About Cross-Fire
What does Cross-Fire & Security do?
We design, file, install, test, service and monitor fire alarm and life safety systems in New York City, including fire alarm and voice communication systems, ARCS, early warning smoke detection and intrusion alarms. We also provide 24/7 central station monitoring.
How long has Cross-Fire been in business?
Cross-Fire was founded in 1993.
Where are you located?
Our office is at 41-33 38th Street in Long Island City, Queens.
Are you licensed?
Yes. Cross-Fire is a New York State licensed and insured life safety company, and our technicians are factory-trained, NICET-certified and members of IBEW Local 3.
Inspections, Filing & Compliance
Does a new fire alarm system need FDNY approval?
Yes. Installed fire alarm systems must be inspected and approved by the FDNY. We pre-test the system, schedule the inspection, represent you on site and follow through to the Letter of Approval.
What is a Letter of Approval?
A Letter of Approval (LOA) is issued by the FDNY after a fire alarm system passes its acceptance inspection. It shows your system has been approved.
How often does my fire alarm need to be tested?
At least once a year, with some components on more frequent schedules, under the NYC Fire Code and NFPA 72.
What happens if my building fails an inspection?
Failed items are recorded as deficiencies. We'll explain each one, quote the repair and schedule the corrective work and re-inspection.
I received an FDNY violation order. Can you help?
Yes. We'll research the violation, complete the corrective work and prepare the paperwork to clear it.
Who enforces fire alarm requirements in New York City?
The FDNY and the NYC Department of Buildings. Together they review filings, inspect systems and enforce the NYC Fire and Building Codes.
Can you take over from our current fire alarm company?
Yes. We'll review your existing records, complete a baseline test and set up a schedule from there.
Systems & Installation
Do you install new systems, or only service existing ones?
Both. We design and install new systems and upgrades, and we test, service and maintain existing systems regardless of who installed them.
What is ARCS, and does my building need it?
ARCS is an in-building radio system that lets firefighters communicate from any floor. NYC code requires it in many new high-rise buildings and in certain existing buildings when the fire alarm is replaced or the occupancy changes. We'll review your building and tell you what applies.
What equipment do you work with?
Our technicians are factory-trained on Notifier fire alarm systems, System Sensor detection, Wheelock notification, Xtralis VESDA aspirating smoke detection and DMP security products.
Do you install security systems?
Yes. We install, service and monitor intrusion alarm systems.
Service, Repairs & Emergencies
Do you offer 24/7 emergency service?
Yes. Call (718) 234-8600 any time, day or night, 365 days a year. We respond to emergencies within two hours.
What are your regular business hours?
Monday-Friday, 8:30am-4:30pm. Emergency service is available 24/7.
What should I do if my fire alarm panel is in trouble?
If there's a fire, call 911. For a trouble signal or a defective device, call us at (718) 234-8600 and we'll dispatch a technician.
Do you offer alarm monitoring?
Yes. We provide 24/7 central station monitoring with prompt notification of the FDNY.
Service Area & Getting Started
What areas do you serve?
All five boroughs of New York City: Manhattan, Brooklyn, Queens, the Bronx and Staten Island.
Do you work with property managers who have multiple buildings?
Yes. We coordinate testing, repairs, filings and reporting across portfolios of properties.
How do you get started?
Call (718) 234-8600, or fill out our contact form. We'll learn about your building and recommend next steps.
Still have questions?
Our team is happy to talk it through.