24/7 fire alarm service for New York City
Whether you're receiving a trouble signal or have a defective device that needs to be replaced, Cross-Fire's service department is available 24 hours a day, 365 days a year. Our technicians troubleshoot and repair fire alarm problems of every kind and follow up to make sure the system is working properly.
What’s included
- Trouble and supervisory signals
- Defective or damaged device replacement
- Ground faults, communication failures and false alarms
- Repairs of deficiencies found during testing
- Corrections for FDNY violation orders
- Follow-up visits and documentation of completed work
How it works
- Call
Call (718) 234-8600 or send a service request. After hours, a live answering service takes your call. - Dispatch
For emergencies, a technician is on site within two hours, day or night. - Repair
We diagnose the problem and make the repair, or make the system safe until parts arrive. - Follow up
We confirm the system is working properly and document the work.
Systems covered
Fire Alarm & Voice Communication • ARCS • Early Warning Smoke Detection
Systems we perform this on
Fire Alarm & Voice Communication Systems
Addressable fire alarm, voice evacuation, fire command stations and CO detection, built to NYC code and NFPA 72.
View system →ARCS (Auxiliary Radio Communication Systems)
In-building radio systems that let firefighters communicate from any floor, installed, tested and certified for the FDNY.
View system →Early Warning Smoke Detection
Aspirating (VESDA) systems that detect smoke at the earliest stage, for spaces where downtime or damage is not an option.
View system →Frequently asked questions
Do you offer 24/7 emergency service?
Yes. Call (718) 234-8600 any time. We respond to emergencies within two hours.
What should I do if my panel is showing a trouble signal?
Call us. A trouble signal means something in the system needs attention, and we'll diagnose it and get it fixed. If there's a fire, call 911.
Can you repair systems another company installed?
Yes. We service and repair systems regardless of who installed them.
Need a repair?
Call (718) 234-8600 for emergencies or send us a request.